Terms and Conditions

Dates are reserved after full payment only.

For any reason (including change of mind), a full refund can be offered up until 7 days prior to your event. Within 7 days of your event, the hire price is non-refundable.

A bond is required for all garments. The cost of the bond varies depending on the garment.

The bond is returned within 2–3 business days following the garment being returned and inspected to ensure it is in original condition.

The bond will not be returned if any alterations or adjustments have been made to the dress without prior consent from UNVAULT.

In the case where further dry cleaning, repairs or alterations are required, the bond may be temporarily held and the cost of this may be deducted from the bond.

The cost of cleaning varies depending on the garment and is included in the hire price.

UNVAULT will clean the garments — please do not attempt to clean the garment yourself in any way.

Following dry cleaning, all items are carefully folded, wrapped and packed for collection or postage. Despite our best efforts, depending on the fabric, there is a chance that fold lines may occur. Customers should be prepared to have a small steamer on hand if required.

The hire period is 3 days. For postage hires, the garment must be posted back by handing it over the counter by Sunday by 6pm. Failure to meet these timelines may result in additional fees at UNVAULT's discretion.

Pickup and drop-off times: the garment must be returned on or before the date indicated in your booking. Failure to return on time may result in fees at UNVAULT's discretion.

Return postage must be arranged at the time of booking. We cannot accommodate requests to return the dress via postage after your booking is made. Posting the dress back without our prior consent may result in forfeiture of your bond and/or additional fees.

Return instructions differ depending on whether your booking is a studio pickup or a postage hire. Customers are responsible for following the return instructions provided via DM.

If an item is damaged beyond repair, the full RRP of the item may be charged.

Customers acknowledge that they will be wearing second-hand items which have been rented by other customers. Refunds or discounts will not be issued for minor wear that could reasonably be expected of a rental garment.

In the event there are delays by Australia Post and the garment does not arrive in time for your event, a full refund will be issued inclusive of postage costs.

In the event a hired garment arrives via postage and does not fit or meet the customer's needs for their event, a refund may be offered. The garment must be returned within 24 hours of delivery and must be handed over the counter at the post office to be eligible for a refund.